As leaders in lingerie, La Senza operates over 700 stores, in 48 countries around the world. Since opening its doors in Canada in 1990, La Senza has been on a mission to provide Lingeristas all over the world with the sassiest bras, panties, loungewear and sleepwear. To learn more, please visit the About La Senza page.
Your privacy is very important to us. Our priority is to ensure a safe and secure online environment to all our valued customers. Please read our Privacy Policy and Security Statement for more details.
To place an order at the La Senza Online Lingerie Store, sign in as a new or returning customer. Once you are signed in, please browse our online catalogue by selecting a category found at the top of every page. You may then select items that you would like to purchase by clicking on "Add to Bag" (within the product page) to place the item in your shopping bag. When you are ready to complete your order, click on "Check Out" for a last review of the items, then click on "Check Out" and follow the check out procedures. We will request billing, shipping and credit card information from you, which will ultimately be sent to La Senza Lingerie via a secure connection to process your order and ship your package.
CREDIT CARDS
The La Senza Online Lingerie Store currently accepts Visa, MasterCard and Other major credit cards will be accepted in the near future.
CHECKS, MONEY ORDERS & GIFT CARDS
We regret that at this time the La Senza Online Lingerie Store does not accept checks, money orders or gift cards or certificates as payment through the website.
You may return your purchase by one of the two following options:
For returns by mail, please mail to us the completed Online Return Form (included with your shipment), your original invoice and the item(s) you wish to return. All returns should be sent to:
La Senza Internet Returns, 151-163 Wyndham St, Alexandria, NSW, 2015
For security reasons, please do not return the merchandise in the La Senza Gift Box alone. Please send the parcel back with the Gift box as well as the Shipping box.
*Please note that you are responsible for all shipping and handling costs when affecting a return. For returns in stores, please make sure to have the original invoice and item(s) you wish to return on hand to facilitate your transaction. Click here to find a store near you.
For more information, see our Returns & Exchanges sections.
Shipping costs are determined by you. We have two options available, standard or express. Australian shipments are sent by Australia Post. Exact fees are available on the Shipping Information & Fees page.
La Senza’s exclusive lingerie collection is available only in our stores and online. There is no printed catalogue.
Our online manager welcomes all your inquiries, comments and suggestions. Please contact us via email at sales@lasenza.com.au, or see our Contact Us section for mailing address and phone number.
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